Director, Research and Insights

Responsibilities

• Oversee end-to-end delivery of quantitative and qualitative research projects, balancing hands-on execution with team oversight.
• Support the Head of Research and Insights in embedding data-driven decision-making across the organization.
• Structure and manage multiple concurrent workstreams, ensuring effective resource allocation and accountability.
• Conduct advanced analysis across multiple datasets, including market research, first-party data, and social listening outputs.
• Line manage and develop team members to maintain high standards of delivery and efficient ways of working.
• Present clear, compelling, and commercially actionable research findings to diverse internal stakeholders.

Requirements

• Proven experience in market research or consumer insights from both client-side and agency environments.
• Advanced knowledge of quantitative methodologies (e.g., MaxDiff, Conjoint, Segmentation).
• Strong knowledge of qualitative methodologies, including drafting discussion guides and moderating focus groups.
• Proficiency in statistical tools (e.g., DisplayR) and data visualization platforms (e.g., Tableau).
• Experience with social media listening tools to extract actionable insights.
• Strong stakeholder management skills with the ability to influence cross-functional teams.
• High level of commercial acumen to align research findings with business strategies.

Benefits

• Access to tickets for shows and festivals.
• Unlimited annual leave.
• Beautiful office in Farringdon, London, featuring a basement games room and onsite gym equipment.
• Complimentary coffee bar with a barista and heavily subsidized lunch options.
• Regular staff events, including speaker sessions and open mic nights.

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We connect over 1,000 brands with the 98 million fans that attend our events each year, creating strategic music marketing programs that define the industry.