Director, Products & Services for Channels

Responsibilities

• Lead a global team in the creation and implementation of technology solutions for assisted sales channels.
• Develop and execute long-term technology roadmaps and "North Star" visions in collaboration with the CIO.
• Act as the primary liaison between the Channel organization and CIO teams to align technology with business needs.
• Oversee the strategic portfolio for the channel ecosystem, including CPMS, NCCS, and Channel Portals.
• Drive the simplification of the sales representative experience through requirements gathering and continuous improvement.
• Manage system support, including issue escalation, defect prioritization, and incident response.
• Advance testing capabilities by advocating for User Acceptance Testing (UAT) evolution and automated testing strategies.

Requirements

• Proven experience in technology leadership roles.
• Strong expertise in strategic roadmap development and portfolio management.
• Demonstrated ability in cross-functional collaboration within complex, matrixed environments.
• Extensive experience in people management, including hiring, coaching, and growing diverse teams.
• Exceptional problem-solving skills with the ability to frame complex business problems into technology outcomes.
• Experience in strategic or customer-focused roles, ideally within retail or high-tech industries.

Preferred Qualifications

• 5+ years of experience in a formal people leader role.
• Proven track record of driving targets and synthesizing information for executive decision-making.
• Experience with "shift-left" testing methodologies and automation strategies.
• A servant-leadership mindset with a focus on continuous improvement and open feedback cultures.

Benefits

• Comprehensive total rewards package including competitive salary and bonus structures.
• Minimum of 3 weeks of vacation and a flexible benefits plan.
• Hybrid work flexibility (in-office, virtual, or a combination).
• Generous company-matched pension and share purchase programs.
• Opportunities for career growth and professional development.

About the Company

TELUS is a customer-first, purpose-driven technology leader dedicated to improving lives through innovative solutions. We foster a high-performance culture that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.