Director, Product Management - Small Business Bank Associate Servicing

Responsibilities

• Lead the Associate Servicing product team to develop AI-driven tools and digital resources that empower servicing associates
• Partner with technology, operations, and business partners to provide tools that improve the customer care experience for small businesses
• Drive product strategy by focusing on human-centered design, business outcomes, and technology-driven solutions
• Lead cross-functional teams to solve complex customer problems and drive organizational alignment
• Identify and resolve complex problems to deliver outcomes while mitigating product risks

Requirements

• At least 7 years of experience in Product Management
• Bachelor's Degree in a quantitative field (e.g., Statistics, Economics, Computer Science, Engineering, or related field)
• Ability to demonstrate proficiency in human-centered design and integrated problem solving

Preferred Qualifications

• Master's Degree or MBA in a quantitative field
• Experience translating business strategy and analysis into consumer-facing digital products

Benefits

• Comprehensive and inclusive health, financial, and well-being benefits
• Performance-based incentive compensation, including potential cash bonuses or long-term incentives

About the Company

Capital One is a technology-driven financial institution that reimagines the status quo to drive innovative customer experiences. Our Small Business Bank serves the lifeblood of the US economy, providing essential products and services to millions of business customers.