Director, Product Management

Responsibilities

• Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform, including licensing infrastructure, identity backend services, and the next-generation customer portal.
• Lead, mentor, and grow a team of product managers by establishing strong product rituals and prioritization frameworks.
• Own the product roadmap for licensing and entitlement infrastructure, including platform APIs and lifecycle management.
• Drive the identity backend product roadmap, including authentication, account management, and single sign-on.
• Lead the strategy for a unified and composable next-generation customer portal to drive activation, cross-sell, and retention.
• Partner with Engineering, Design, Finance, and Revenue Operations to align platform roadmaps with go-to-market strategies.
• Drive the adoption of AI and data-driven experimentation within the product development lifecycle.
• Manage talent recruitment, mentoring, and performance for a global, multicultural product team.
• Ensure platform adherence to data privacy, licensing integrity, and regional regulatory requirements like GDPR.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field.
• 12+ years of progressive product management experience.
• 4+ years in a senior product leadership role managing product management teams.
• Deep domain expertise in software licensing platforms, identity/authentication systems, or B2C customer portal products.
• Proven track record of building platform products for 100M+ users or transactions.
• Experience delivering API-driven platform products in partnership with engineering.
• Strong command of product metrics and experimentation frameworks.
• Excellent written and verbal communication skills in English.
• Experience working in global, matrixed organizations.

Preferred Qualifications

• Experience in consumer software, cybersecurity, SaaS, or digital subscription businesses.
• Experience working across a multi-brand product portfolio with shared platform infrastructure.
• Exposure to AI-driven personalization, recommendation engines, or agentic product experiences.