Director, Product Enablement

About the Company

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. Its award-winning products unify every type of partner into one integrated platform.

Responsibilities

• Lead the managers and teams responsible for Technical Writing, Product Enablement, and PXA
• Set priorities, operating rhythms, and quality standards across all three functions
• Build a more connected operating model across documentation, learning, certifications, video, and in-app guidance
• Partner with cross-functional leaders across Product, Product Marketing, Support, and subject matter experts
• Drive structure and consistency in how content is created, maintained, and reused
• Improve the consistency, usefulness, and quality of outputs across documentation, training, and in-product guidance
• Coach leaders and build a high-performing organization in Cape Town

Requirements

• Experience leading teams in technical writing, product enablement, customer education, or product operations
• Experience managing managers or leading multiple related functions
• Strong systems thinking and ability to organize complex information
• Strong cross-functional leadership skills
• Ability to operate well in ambiguity
• Experience with Pendo, Posthog, or both
• Experience in B2B SaaS
• Experience with LMS platforms, certification programs, or digital learning content
• Experience working in complex product environments with technical subject matter

Benefits

• Flexible Working and Responsible PTO policy
• Mental health and wellness benefit including covered therapy/coaching sessions
• Monthly gym reimbursement
• Restricted Stock Units (RSUs) with a 3-year vesting schedule
• Free Coursera subscription and PXA courses
• Generous parental leave policy
• Technology stipend and monthly internet allowance