Director, Patient Services

About the Company

Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We are building a new class of agentic AI that supports patients and healthcare stakeholders across the entire life sciences value chain.

Responsibilities

• Define and own the patient services use case roadmap for AI-powered solutions
• Map end-to-end patient services workflows including benefits verification, prior authorization, and specialty pharmacy coordination
• Serve as the primary subject matter authority in enterprise sales conversations and executive workshops
• Partner with Engineering and Product to translate operational knowledge into detailed technical requirements and conversation designs
• Collaborate with Customer Success to define deployment playbooks and operational readiness checklists
• Represent the company as a thought leader at industry events and conferences

Requirements

• 7-15 years of experience in patient services, hub operations, specialty pharmacy, or patient access
• Deep operational knowledge of benefits verification, prior authorization, and copay programs
• Direct experience building or managing patient services programs
• Proven ability to engage with senior pharma executives (VP, SVP, C-suite)
• Experience translating operational workflows into product requirements or technology capabilities
• Exceptional communication skills for technical and executive audiences

Preferred Qualifications

• Experience at a major patient services, hub, or specialty pharmacy organization
• Familiarity with pharmacy management systems and integration standards (ePA, NCPDP, HL7/FHIR)
• Experience supporting enterprise sales or go-to-market efforts
• Understanding of PBM operations and payer landscape dynamics
• Experience with AI, digital health, or patient engagement technologies
• Advanced degree such as MBA, MPH, or PharmD