Director, Operational Excellence

Responsibilities

• Direct the process analysis, design, and redesign of integrated workflows to ensure customer-focused and efficient operations.
• Drive review of front-to-back processes for customer lifecycle interactions within the Underwriting unit.
• Lead process improvement reviews and prioritize initiatives to deliver operational efficiency and time savings.
• Influence technology partners regarding solution design and prioritization.
• Implement operational management systems, including dashboard development, reporting, and standard work.
• Foster a continuous improvement culture through leadership and individual contributor coaching.

Requirements

• Experience leading large-scale process improvement projects using industry-leading Lean best practices.
• Proven experience managing technology-enabled change processes.
• Experience implementing structured management systems, including training and support for leadership at all levels.
• Proficiency in KPI, dashboard, and standard work implementation.
• Comfort with Salesforce-backed process design and implementation.
• Bachelor's degree or equivalent professional experience.

Preferred Qualifications

• Experience within the group insurance industry.
• MBA or advanced degree.
• Experience leading small teams.

Benefits

• Market competitive base salaries with yearly bonus potential.
• Comprehensive medical, dental, vision, life insurance, and disability coverage.
• 401(k) plan with company match (up to 4%) and a company-funded pension plan.
• Wellness programs with annual reimbursement for personal wellbeing needs.
• Paid Time Off (PTO) and various leave of absence options.
• Education benefits to support degree attainment and accredited certificate programs.
• Employee Stock Purchase Plan.

About the Company

Prudential Financial, Inc. is a global financial services leader and premier active global investment manager. Our Group Insurance unit is a leading carrier for disability and supplemental health, servicing nearly 20,000 clients and insuring more than 20 million employees and their families.