Director, Office of Research and Program Monitoring

Responsibilities

• Direct and oversee monitoring of the effectiveness, efficiency, and operational integrity of Public Assistance and Food Stamp programs
• Facilitate the development and implementation of new initiatives for FIA Center Operations management
• Oversee the implementation of "best practices" plans and recommend policy initiatives for Job Centers and Food Stamp offices
• Prepare comprehensive reports with findings and recommendations for improved effectiveness
• Conduct feasibility studies for implementing various operational initiatives under the Welfare Reform Act
• Represent the Deputy Commissioner at high-level meetings with Federal, State, City, and Community officials
• Assist in the development and monitoring of corrective action plans mandated by governing agencies
• Communicate with other HRA departments and governmental entities to improve workflow and service delivery

Requirements

• Master's degree in economics, finance, public administration, or a related field plus two years of professional experience, including 18 months in a managerial or supervisory capacity
• OR a Baccalaureate degree plus four years of professional experience, including 18 months in a managerial or supervisory capacity
• Experience in budget administration, operations research, program evaluation, or social services program planning
• Must be permanent in the Administrative Staff Analyst civil service title or eligible for 6.1.9 title change

About the Company

The Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential programs such as SNAP, childcare, and job training.