Director of Workforce Performance

Responsibilities

• Develop and implement workforce performance standards across multiple service locations
• Partner with managers to improve attendance, productivity, service quality, and retention
• Monitor workforce trends and identify areas requiring coaching or corrective action
• Support consistent performance review, recognition, and accountability practices
• Work with HR and operations teams on staffing, onboarding, training, and employee relations
• Review labor productivity, overtime, turnover, and service performance data
• Build practical reporting tools for leadership visibility and decision-making
• Support a culture of professionalism, safety, consistency, and high performance

Requirements

• Proven experience improving workforce performance in a frontline, hourly, or distributed team environment
• Strong understanding of employee accountability, labor productivity, and performance standards
• Experience working closely with operations, HR, and field leadership teams
• Ability to interpret workforce data and translate findings into practical action plans
• Strong coaching skills with the ability to influence managers and supervisors
• Experience supporting large teams across multiple locations or client sites
• Background in security services, facilities services, logistics, hospitality, or similar service environments

Preferred Qualifications

• Bachelor’s degree in Business, Human Resources, Operations Management, or a related field
• Experience with workforce management systems or performance reporting tools
• Experience supporting organizational growth, change, or standardization initiatives

Benefits

• Base salary: $100,000 to $120,000 depending on experience
• Performance bonus: up to 15% based on individual and company performance
• 401(k) and healthcare coverage
• Paid time off and partially paid parental leave
• Training and development support
• Relocation assistance may be available for the right candidate

About the Company

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.