Director of Ticketing Operations & Fan Experience

Responsibilities

• Lead and oversee all ticketing and customer service operations for international touring activity within VIP Nation International.
• Manage the day-to-day strategic direction of the Ticketing & Customer Service team supporting EMEA markets.
• Drive operational excellence by developing scalable processes, improving internal systems, and enhancing the customer journey.
• Lead transformational projects, including ticketing system improvements and departmental process optimization.
• Analyze ticketing performance, pricing trends, and operational data to support revenue growth and strategic decision-making.
• Act as the senior escalation point for critical customer and operational issues to ensure seamless event execution.
• Build strong cross-functional relationships with event operations, finance, and marketing teams.

Requirements

• Proven experience leading complex operational projects and managing high-performing teams in live entertainment, touring, or ticketing.
• Deep expertise in ticketing systems, operations, and digital ticketing technologies.
• Significant experience in live event ticketing and customer service at a senior touring level.
• Strong analytical capability with experience interpreting commercial performance and customer service data.
• Advanced Excel and numeracy skills with exceptional attention to detail.
• Exceptional stakeholder management skills with the ability to build relationships across international teams.
• Experience working across EMEA or international markets is highly advantageous.

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We specialize in all aspects of the live entertainment industry, from groundbreaking innovations in ticketing to global concert promotion and production.