Director of Student Success

Responsibilities

• Provide strategic leadership and operational oversight for the Student Success Center, including accessibility services, advising, bridge programs, and tutoring.
• Manage departmental budgets, assessment activities, policies, procedures, and reporting.
• Develop, implement, and evaluate programs and services that support student retention and persistence.
• Oversee accessibility services to ensure compliance with the ADA, Section 504 of the Rehabilitation Act, and other federal and state regulations.
• Supervise seven professional staff members, including hiring, training, and performance management.
• Collaborate with faculty and campus partners to promote equitable access to academic programs and strengthen advising initiatives.
• Support first-year transition programs and academic recovery efforts through data-informed interventions.

Requirements

• Master’s degree in education or a related field.
• Three years of progressively responsible leadership experience in higher education.
• Demonstrated strong supervisory and personnel management experience.
• Experience leading academic advising, academic support, or student retention programs.
• Proven experience working with diverse student populations and varying academic preparedness levels.
• Strong interpersonal, communication, and organizational skills.

Preferred Qualifications

• Five to six years of experience in higher education.
• Experience with student information systems and success technologies (e.g., Banner, Ellucian, TargetX, Argos).
• Experience with strategic planning, assessment methodologies, and large-scale retention initiatives.

Benefits

• Medical, dental, and vision insurance.
• Retirement plan.
• FSA/HSA accounts.
• Life insurance and long-term disability.
• Tuition waiver.
• Paid holidays, vacation, and sick leave.

About the Company

Millikin University is a private university in Decatur, Illinois, providing undergraduate and graduate education to a diverse student body. Through its unique Performance Learning approach, Millikin allows students to engage in hands-on, real-world experiences that connect them to professional networks and prepare them for career success.