Director of Strategy & Operations

About the Company

Inspira Education Group is one of the fastest-growing edtech startups in the US, dedicated to democratizing access to high-quality coaching. We provide a leading network of admissions coaches for medical, legal, business, and college studies, backed by top venture capital firms.

Responsibilities

• Own the student-counselor matching process end-to-end, optimizing for quality, speed, and scale
• Build and iterate on logic-based workflows in HubSpot to reduce manual effort
• Lead the recruitment, onboarding, and quality management of the global counselor network
• Oversee high-volume hiring pipelines and maintain quality standards
• Lead the customer escalation team and build SOPs to turn reactive fixes into systemic improvements
• Own key metrics including NPS, CSAT, and refund rates
• Manage HubSpot architecture, including workflow configuration, automations, and reporting
• Partner with founders and leaders in Sales and Marketing on new service launches

Requirements

• 5–8 years of experience in strategy, operations, consulting, or high-growth startups
• Proven track record of building and implementing processes, systems, and workflows
• Hands-on experience with HubSpot or comparable CRM platforms
• Experience in a player-coach role, leading teams while remaining hands-on with details
• Ability to navigate ambiguity with a bias toward action
• Strong analytical skills to drive structural changes based on data

Preferred Qualifications

• Background in consulting, investment banking, or strategy at a fast-scaling company
• Experience in marketplace or service operations (managing contractors or service providers at scale)

Benefits

• Health, dental, and vision insurance (base plans 100% employer paid)
• Flexible Paid Time Off (PTO)
• 401(k) with company match