Director of Service

Responsibilities

• Set the long-term vision for the Service department
• Coach, develop, and hold experienced leaders accountable
• Analyze performance data to identify trends and opportunities
• Build dashboards, scorecards, and KPIs to support decision-making
• Standardize processes to improve consistency, quality, and profitability
• Build scalable systems to support future organizational growth

Requirements

• 5+ years of leadership experience in service, operations, field service, or logistics
• Proven experience leading other leaders and developing high-performing teams
• Experience using operational data and KPIs to drive business decisions
• Demonstrated success in improving systems and organizational performance
• Strong business acumen and ability to balance people, processes, and profitability
• Intermediate Excel skills (Power BI experience is a plus)

Benefits

• Medical, Dental, and Vision insurance
• Supplemental and Life Insurance
• Paid Time Off (PTO)
• Employee Discount Program
• 401(k) with company match after one year of service

About the Company

Sherman's has been a community staple since 1976, growing from a small gift shop into four locations specializing in home appliances, furniture, and mattresses. We are driven by family values: showing concern, having fun, being helpful, demonstrating integrity, showing ambition, and developing relationships.