Director of Revenue Operations

Responsibilities

• Develop and implement a unified sales operations strategy aligned with corporate growth objectives
• Partner with sales leadership to design coverage models, territory plans, and quota frameworks
• Manage forecasting, pipeline analytics, and KPI dashboards for managed services growth
• Standardize and document the Lead-to-Cash process from marketing lead through renewal
• Own the CRM environment and ensure accurate pipeline hygiene and forecast reporting
• Integrate RevOps intelligence using automation and analytics tools
• Lead a team of analysts or coordinators to support reporting and system administration
• Partner with Sales Enablement to design training and onboarding programs

Requirements

• 8–12+ years of experience in Sales Operations, Revenue Operations, or Sales Strategy
• Experience within a Managed Services Provider (MSP), VAR, or IT Services organization
• Proficiency with CRM and BI platforms such as HubSpot, NetSuite, Salesforce, Power BI, or Tableau
• Strong understanding of MSP metrics including GM$, MRR, churn, and TCV
• Exceptional analytical, financial modeling, and executive communication skills
• Bachelor’s degree required

Preferred Qualifications

• MBA or advanced degree

Benefits

• Medical and dental plans
• Company paid vision and disability plans
• Flexible spending programs (Healthcare, Dependent Care, Transit, Parking)
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center or gym reimbursement
• Company paid life insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

About the Company

Custom Computer Specialists (CCS) is a leading technology consulting firm providing network integration, support services, and application services to clients in the northeast for over 45 years.