Director of Product Management, ISO & Channel Enablement

Responsibilities

• Own the strategic vision and multi-year product roadmap for the ISO channel to maximize merchant acquisition and partner retention.
• Translate the needs of high-volume wholesale ISOs and multi-MID providers into clear product requirement documentation (PRDs).
• Design and scale configurable merchant boarding orchestration components to streamline the onboarding funnel.
• Modernize technical onboarding workflows by leveraging platform-based data capture APIs and SDKs.
• Collaborate with Risk, Underwriting, and Compliance divisions to align product flows with KYC/KYB requirements.
• Serve as the authoritative product voice for the ISO platform to internal stakeholders and external partner leadership.
• Steer cross-functional execution across Engineering, Architecture, Product Marketing, Legal, and Finance groups.
• Implement funnel analytics to evaluate platform performance, configuration bottlenecks, and portfolio health.

Requirements

• 8+ years of progressive product management experience in payments, fintech, or corporate merchant banking.
• 3+ years of leadership experience managing complex product portfolios or platform initiatives in a matrixed enterprise.
• Deep operational knowledge of Merchant Acquiring and ISO distribution architecture, including merchant boarding and underwriting.
• Proven track record deploying technical product specifications including RESTful APIs, security tokens, and webhooks.
• Bachelor’s degree in a technical or business-related field (Computer Science, Business Administration, or Engineering).

Preferred Qualifications

• Familiarity with merchant lifecycle management tools such as CoPilot or CardPointe.
• Experience with multi-party payment models, marketplace payments, or split-settlements.
• Experience translating legacy underwriting architectures into automated, real-time digital workflows.

About the Company

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. We move money and information in a way that moves the world, providing the essential infrastructure for the global economy.