Director of Operations

Responsibilities

• Oversee day-to-day operations across the entire portfolio of client accounts to ensure service excellence.
• Lead and hold Area and Field Managers accountable through weekly reviews and performance management.
• Manage financial discipline, including labor cost oversight, overtime control, and budget management.
• Ensure high staffing coverage levels and timely resolution of client escalations.
• Enforce compliance with OSHA standards, safety procedures, and company policies.
• Support business development efforts and maintain relationships with government contracting clients.
• Reduce CEO operational dependency by establishing clear decision-making protocols and management authority.

Requirements

• Bachelor's degree in business, operations management, or a related field.
• 5-7 years of progressive operations management experience, ideally in facilities services or the janitorial industry.
• Proven experience managing managers across multiple locations.
• Strong financial acumen regarding labor costs, margins, and budget oversight.
• Proficiency in Microsoft Office and operational reporting tools.
• Knowledge of OSHA standards and compliance requirements.

Preferred Qualifications

• Experience working with government contracting clients and understanding public sector compliance.
• Working knowledge of business development principles and the bid/proposal process.
• Familiarity with LWO/LCP requirements.

Benefits

• Base Salary: $100k - $110k per year.
• Additional benefits to be discussed during the interview process.

About the Company

Keller Executive Search is a recruitment agency providing services to a diverse range of clients, from startups and non-profits to multinational corporations. We emphasize ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.