Director of Operations

Responsibilities

• Lead and oversee daily operations across multiple client sites or contracts
• Ensure consistent delivery of high-quality building automation controls systems
• Build and maintain strong relationships with key client stakeholders and decision-makers
• Monitor operational performance and ensure all KPIs, SLAs, and contract requirements are met
• Oversee financial performance including budgeting, forecasting, and cost control
• Review monthly and weekly financial and operational reports to drive accountability and improvements
• Support Area Managers, Account Managers, and site leadership teams through coaching and development
• Drive continuous improvement initiatives to enhance efficiency, service delivery, and profitability
• Manage workforce planning, staffing models, and subcontractor/vendor relationships
• Ensure compliance with safety standards, company policies, and regulatory requirements
• Partner with sales and business development teams to support growth opportunities and new contract mobilization
• Act as an escalation point for operational and client issues, ensuring timely resolution

Requirements

• 7+ years of progressive leadership experience in building automation controls systems
• Proven experience managing multi-site or multi-account operations
• Strong financial acumen including budgeting, forecasting, and P&L responsibility
• Excellent client relationship and stakeholder management skills
• Experience leading large teams, including frontline staff and operational managers
• Strong problem-solving and decision-making abilities
• Knowledge of contract management and service-level compliance

Preferred Qualifications

• Post-secondary education in business, operations management, automated controls or related field

Benefits

• Career advancement and professional development opportunities
• Competitive compensation and benefits package
• Employee Referral Program

About the Company

Dexterra Group is a fast-growing, financially strong, publicly listed company dedicated to serving North American clients by creating and managing built environments that play a vital role in our economy and local communities.