Director of Operations - Commercial

Responsibilities

• Act as a strategic advisor for clients, ensuring overall satisfaction, relationship strength, and retention.
• Lead multi-level risk management teams to translate risk profiles into effective program designs and loss strategies.
• Drive the strategic planning process by evaluating exposure changes, business goals, and financial health to provide pre-renewal recommendations.
• Lead complex negotiations with carrier markets and manage the marketing and placement of insurance products.
• Oversee account profitability, monitor expenses, and ensure accurate billing and invoicing.
• Direct client onboarding activities, including documentation of expectations, fee agreements, and system setup.
• Establish and deliver key reporting metrics to clients, providing high-level summaries and highlights.
• Empower and delegate tasks to account managers and analysts to ensure successful execution of account strategies.

Requirements

• 8-10 years of client services experience in Property and Casualty (P&C) insurance, including servicing and placement.
• Bachelor's degree in a business-related program or equivalent industry experience.
• Current Property and Casualty (P&C) insurance license (or ability to obtain one immediately).
• Advanced knowledge of risk financing strategies and products (e.g., guarantee cost, loss sensitive, collateral).
• Strong negotiation skills and the ability to position risks effectively to underwriters.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Executive presence with the ability to influence and present to high-level stakeholders.

Preferred Qualifications

• Excellent existing relationships with insurance and carrier markets in the assigned region.
• Deep understanding of the changing vendor landscape and emerging market disruptors.
• Expert knowledge of federal and state legislation and legal issues related to the insurance industry.

Benefits

• Industry-leading health insurance options.
• Support for overall health and wellbeing.
• Generous 401(k) match.
• Opportunities for professional growth and career development.
• A caring, inclusive culture that values diversity and community impact.

About the Company

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people, and give back to our communities. With over 13,100 associates doing business in more than 155 countries, we are empowered to do what's right every day.