Director of Operations

Responsibilities

• Lead and mentor a team of Account Managers through coaching, support, and professional development.
• Build and maintain strong client relationships to ensure satisfaction and identify opportunities for service improvement.
• Oversee daily operational, financial, and compliance performance across a high-volume Miami-Dade portfolio.
• Analyze and drive operational metrics and KPIs using Business Intelligence tools to maximize efficiency.
• Identify and mitigate security risks by developing protocols, training, and response plans.
• Manage budget allocation, drive revenue growth, and control expenses to strengthen financial performance.
• Establish a culture of safety to aid in the prevention of work-related injuries.

Requirements

• Bachelor's degree with 3 years of management experience, OR Associate's degree with 5 years, OR High School diploma with 7 years of management experience in a high-volume environment.
• Minimum of 2 years of experience driving operational goals and metrics.
• Minimum of 2 years of experience building and developing teams.
• Proficiency in Microsoft Office and Business Intelligence (BI) tools.
• Basic understanding of financial principles, including budgeting and financial reporting.
• Valid driver's license.

Preferred Qualifications

• Experience in law enforcement, military, or contract/proprietary security services.
• Experience managing a dispersed workforce in a multi-location operation.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Accrued vacation time.
• Employee assistance, discount, and tuition programs.

About the Company

Allied Universal is North America’s leading security and facility services company. We offer rewarding careers that provide a sense of purpose within a dynamic, welcoming, and collaborative workplace. Our mission is to contribute to a culture that positively impacts the communities and customers we serve.