Director of Membership Operations

About the Company

PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We solve problems together, lead with ownership, and believe in the power of teamwork to build something special.

Responsibilities

• Own the operational execution of the PopStroke Membership program across all venues
• Travel regularly to venues to coach Operating Partners and leadership teams
• Lead membership training sessions for new and existing team members
• Develop practical playbooks, coaching guides, and operational resources
• Identify high-performing venues and scale successful practices throughout the organization
• Lead membership readiness and training for all new venue openings
• Partner with Marketing, Operations, and Hospitality to execute membership initiatives
• Provide field feedback to the Director of Membership Strategy to improve programs

Requirements

• 7+ years of experience leading multi-unit operations, membership, hospitality, or guest experience initiatives
• Experience supporting multiple locations within a regional or national brand (minimum 3; 20+ preferred)
• Proven success implementing operational programs across a multi-unit organization
• Exceptional leadership, communication, coaching, and presentation skills
• Experience developing and facilitating engaging training programs
• Ability to travel approximately 60–75%