Director of IT Operations

Responsibilities

• Lead day-to-day technology operations including help desk, device lifecycle, and platform administration
• Manage a team of 7, including Help Desk Lead, IT Support Technicians, and Onboarding/Offboarding Coordinators
• Establish and enforce SLAs for help desk resolution with a target median under 4 hours
• Own Zendesk configuration, triage workflows, and escalation paths
• Manage the end-to-end new hire and termination lifecycle for IT accounts and equipment
• Oversee M&A IT integration workstreams and repeatable playbooks for practice onboarding
• Manage vendor relationships, contract tracking, and procurement for hardware and software
• Administer M365, Dialpad, Zendesk, and ADP platforms and optimize licensing costs

Requirements

• 5-8 years of IT operations experience
• At least 2 years of people management experience
• Experience building IT processes from scratch (SLAs, triage workflows, vendor management)
• Experience managing help desk operations at scale (500+ tickets/month)
• Proficiency with M365 administration, device lifecycle management, and Intune
• Proven ability to execute operational strategy and maintain process discipline

Preferred Qualifications

• Healthcare industry experience with HIPAA awareness
• Experience supporting a distributed workforce across multiple states
• M&A integration experience for IT workstreams
• Familiarity with AI-assisted IT operations
• Experience with Dialpad, Zendesk, or ADP

Benefits

• Medical, Dental, and Vision insurance
• Life Insurance, Short Term and Long Term Disability
• Flexible Spending Accounts (Medical and Dependent Care)
• Accident, Critical Illness, and Hospital Indemnity
• Paid Time Off and Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv pay-on-demand access

About the Company

Ennoble Care is a mobile primary care, palliative care, and hospice service provider delivering high-quality care to patients in their homes across multiple states.