Director of Intake

Responsibilities

• Administer directly operated and contracted facilities to ensure safe and well-maintained environments
• Ensure compliance with mandates, agency standards, and regulatory requirements for shelter conditions
• Respond to critical incidents affecting client health and safety
• Conduct routine site visits and oversee programming activities
• Analyze program performance, placements, and outcomes against goals
• Supervise the shelter contracting process, including RFP evaluation and contract negotiations
• Liaise with local Community Boards to maintain cooperative relationships
• Manage personnel and programmatic issues

Requirements

• Baccalaureate degree from an accredited college or university
• Four years of progressively responsible experience in social services within a large governmental agency, business, or civic organization
• Minimum of one year of experience at the administrative or managerial level
• Must be permanent in the Administrative Director of Social Services civil service title or eligible for title change

Preferred Qualifications

• Master's degree in related fields such as Social Work, Public Administration, or Management
• Valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW)

About the Company

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. DHS works to prevent homelessness, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing.