Director of Employee Experience

Responsibilities

• Own the end-to-end employee lifecycle processes, including onboarding, offboarding, contracts, and probations, with a focus on automation.
• Drive continuous improvement by using AI and automation to increase efficiency, scalability, and service quality.
• Act as the primary owner for core People systems, including HiBob, ATS, and performance platforms, ensuring data integrity and system optimization.
• Manage the People team's AI tooling roadmap to identify and implement solutions that improve operational workflows.
• Maintain compliance with regulatory obligations, such as SMCR, and ensure all People processes and policies are well-documented.
• Partner closely with Finance and Payroll to maintain accurate data flows, strong operational controls, and seamless pay-related processes.
• Line-manage and develop People Coordinators, coaching them on the use of AI tools and operational excellence.
• Oversee the People service desk to ensure high-quality, timely responses to employee and manager inquiries.

Requirements

• 5+ years of experience in People Operations, ideally within a fast-paced scale-up environment.
• A proven track record of actively using AI tools to redesign and improve People Operations workflows.
• Strong HRIS experience, with a preference for HiBob; experience with automations and integrations is highly valued.
• Experience operating within financially regulated environments (familiarity with SMCR is a plus).
• Advanced proficiency in Excel or Google Sheets for data analysis and reporting.
• Solid understanding of UK employment law and People Operations governance best practices.
• Experience managing or coaching junior team members.

Benefits

• 27 days of holiday, plus 5 additional days for life events, volunteering, and company-wide wellbeing.
• Private medical insurance with Bupa, medical cashback, life insurance, and wellness resources via Wellhub and Spill.
• Hybrid work model with collaboration in the London office three days per week.
• Work-from-anywhere scheme allowing up to 10 days of remote work per year from any location.
• A vibrant office culture with weekly catch-ups, seasonal celebrations, and a fully stocked kitchen.

About the Company

Multiverse is the upskilling platform for AI and Tech adoption. We partner with over 1,500 companies to deliver transformative learning through apprenticeships designed to build critical AI, data, and tech skills. As Europe’s first EdTech double unicorn, we are on a mission to equip the global workforce to win in the AI era.