Director of Customer Success

About the Company

Read AI is building products that help people get more value from their meetings, workflows, and communication.

Responsibilities

• Lead and develop a team of Account Managers to oversee strategic accounts and enterprise growth
• Partner with Sales on onboarding, renewals, expansions, and customer health
• Oversee high-volume customer success and technical support operations across email and chat
• Increase the use of AI, automation, and tooling to improve team efficiency
• Drive customer feedback loops to ensure insights are incorporated into product planning
• Develop operational reporting and data analysis to identify trends and customer risks

Requirements

• 7+ years of experience in customer success, support, or account management leadership
• Experience leading teams in a SaaS environment
• Proven track record of scaling customer-facing teams in high-growth companies
• Strong operational and analytical mindset with data-driven decision-making skills
• Experience managing technical support or product support organizations
• Ability to partner effectively with Product, Engineering, Sales, and Growth teams
• Experience with SaaS onboarding, enablement, retention, and expansion

Preferred Qualifications

• Startup or high-growth SaaS experience