Director of Customer Success

Responsibilities

• Build and own the customer success function from the ground up, including onboarding, training, and expansion
• Design and implement scalable onboarding systems, including a “trainer of trainers” model
• Lead post-sale customer engagement across government and commercial accounts
• Develop processes, playbooks, and training programs to support large-scale deployments
• Partner closely with sales to ensure seamless handoffs and strong post-sale outcomes
• Collaborate with product and engineering to translate customer feedback into product improvements
• Own customer health, retention, expansion, and overall success metrics
• Lead and grow a high-performing customer success team over time

Requirements

• 7–12+ years of experience in customer success, solutions engineering, or forward-deployed roles
• Proven experience building or scaling customer success functions in high-growth environments
• Experience working with government, defense, or deep tech customers
• Experience supporting complex, high-touch deployments with technical stakeholders
• US person status required for ITAR compliance
• Strong understanding of customer success tooling (CRM, CS platforms, onboarding tools)

Preferred Qualifications

• Experience at high-growth defense tech or government-focused companies (e.g., Palantir, Shield AI, Anduril)
• Experience building training or enablement programs for large organizations
• Experience in early-stage or hypergrowth startup environments
• Active security clearance or ability to obtain one preferred

About the Company

Integrate is a Seattle-based company building multiplayer project management software for the world’s most ambitious machines. We focus on the hardest coordination problems in deep tech like rocket launches and advanced manufacturing, where progress depends on seamless collaboration across companies.