Director of Customer Success

Responsibilities

• Own the customer success experience throughout the entire lifecycle, including onboarding, implementation, adoption, and expansion.
• Manage relationships with key strategic enterprise accounts to ensure long-term success and retention.
• Develop detailed account plans with customer-specific goals and proactively identify upsell and cross-sell opportunities.
• Lead onboarding project schedules, including requirements analysis, priority negotiation, and risk management.
• Collaborate with Product and Engineering teams to incorporate customer feedback into the product roadmap.
• Partner with operational leaders to maximize customer results and minimize client escalations.
• Work with technology partners to deliver integrations with EMR, EHR, RIS, LIS, and other healthcare platforms.
• Communicate the value of Infinx solutions using a data-driven, "dollars and cents" approach.

Requirements

• 10+ years of experience in a customer-facing or client services role requiring deep product knowledge.
• Proven track record of managing strategic enterprise accounts and identifying growth opportunities within an existing client base.
• Deep expertise in the healthcare revenue cycle, specifically in at least two areas: patient access, coding, AR recovery, denials management, charge capture/bad debt, or prior authorization.
• High competency in communicating complex technical issues to both technical and non-technical audiences.
• Strong analytical and problem-solving skills with a focus on structured, data-driven results.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Excellent interpersonal skills with experience building trust in executive-level relationships.

Benefits

• Competitive salary plus commission structure.
• Comprehensive Medical, Dental, and Vision coverage.
• 401(k) Retirement Savings Plan.
• Paid Time Off and Paid Holidays.
• Additional perks including Pet Care Coverage and an Employee Assistance Program (EAP).

About the Company

Infinx provides innovative technology solutions and services tailored to the healthcare sector. We leverage automation and intelligence to help healthcare providers overcome revenue cycle challenges, ensuring they receive reimbursements on time to enhance patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups.