Director of Communications

About the Company

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success.

Responsibilities

• Own Relay’s earned media presence end-to-end, including media strategy, press coverage, and executive thought leadership
• Lead the relationship with the PR agency, setting the strategic agenda and driving accountability
• Build and manage a proactive media program by expanding relationships with fintech, SMB, and entrepreneurship reporters
• Own executive communications for the CEO and leadership team, including speech writing and media prep
• Drive communications around product launches, brand campaigns, and company milestones
• Monitor and protect brand reputation with a clear-eyed crisis communications playbook
• Measure communications impact through share of voice, earned media quality, and executive visibility

Requirements

• 8+ years in communications, PR, or corporate affairs roles
• Meaningful experience at a high-growth SaaS, fintech, or consumer brand
• Proven track record of owning a media program and building reporter relationships
• Strong executive communications experience, including writing for CEOs
• High editorial bar with the ability to write for small business owners without jargon
• Experience working in a regulated or compliance-adjacent environment
• Ability to build systems and processes for a communications function from scratch

Preferred Qualifications

• Experience working with brands that serve small business owners or self-employed professionals
• A public point of view on communications, media, or brand (e.g., newsletter, talks, or LinkedIn presence)
• Experience navigating major brand moments such as funding rounds or product controversies