Director of Client Strategy & Success

Responsibilities

• Oversee the retention, growth, and end-to-end relationship management of a significant North American client portfolio.
• Lead and coach a team of 4–5 Client Success Managers, setting priorities and driving consistent execution.
• Drive net revenue growth by leading renewals, expansion efforts, and churn mitigation strategies.
• Partner cross-functionally with Product, Sales, and Marketing to influence product roadmaps and align solutions with client business objectives.
• Act as a senior escalation point and trusted advisor for key client stakeholders.
• Monitor account health and establish portfolio-level performance metrics to ensure long-term value realization.

Requirements

• 5-8 years of experience in client success, account management, consulting, or strategy roles.
• 3-5 years of people management experience leading teams in a fast-paced environment.
• Proven experience in the sports, entertainment, or brand space, ideally within a SaaS or technology organization.
• Proficiency in Microsoft Dynamics and Salesforce CRM.
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to travel up to 25%, including overnight stays.
• Strong analytical mindset and excellent interpersonal communication skills.

About the Company

Two Circles is a global Sports & Entertainment Marketing business dedicated to growing audiences and revenues. By leveraging deep fan insights, we help clients understand and influence fan behavior across various channels and content types. Our platforms and services are trusted by over 1,000 global clients, including the English Premier League, Red Bull, UEFA, Nike, and Amazon. With over 1,000 employees across 15 offices, we deliver world-class work for sports and entertainment businesses of all sizes.