Director of Client Services

About the Company

Palette is a fast-growing startup at the center of the creator economy. Our team of 80+ is working towards defining the standard for talent management and marketing in an era of new media dominated by digital-first entertainers. Our marketing agency executes strategy for some of the most influential brands and organizations in the world.

Responsibilities

• Serve as the main point of contact for clients, managing overall account success and strategic growth.
• Act as a senior strategic advisor to executive stakeholders, guiding high-stakes communications and issue management.
• Oversee campaign performance analysis and provide strategic recommendations based on data and audience insights.
• Manage client budgets, contracting, invoicing, and operational accuracy.
• Partner cross-functionally with strategy, talent management, production, and distribution teams.
• Support agency growth through pitches, proposals, and identifying upsell opportunities.
• Represent Palette through thought leadership and industry events.

Requirements

• 8-12 years of professional work experience.
• At least 5 years in client management or services within creator marketing, advertising, corporate communications, or public affairs.
• Bachelor's Degree in Marketing, Communications, Media Studies, or a related field.
• Experience advising C-suite executives, government officials, or public figures.
• Experience managing enterprise-level clients and complex integrated campaigns.
• Deep understanding of creator ecosystems (TikTok, YouTube, Instagram, podcasts).
• Strong operational, project management, and budget management capabilities.

Preferred Qualifications

• Proven track record building creator or influencer marketing programs.
• Existing relationships within the creator economy ecosystem.
• Understanding of UGC, paid media, and social distribution best practices.
• Experience mentoring and developing high-performing teams.