Director of Business Solutions

Responsibilities

• Lead the scoping, planning, and execution of client-specific customization projects
• Collaborate with clients to understand requirements and translate them into actionable solutions
• Partner with product, technology, and operations teams to ensure timely and successful delivery
• Develop frameworks for scalable customization processes while maintaining client flexibility
• Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives
• Provide consultative support to sales teams during pre-sales cycles to design tailored proposals
• Track and report on project performance, ROI, and client satisfaction
• Build and maintain strong client relationships to foster repeat business and upsell opportunities

Requirements

• 8–10 years of experience in business solutions, project management, or solution delivery
• Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms
• Proven ability to translate business needs into technical and operational solutions
• Excellent stakeholder management and cross-functional collaboration skills
• Strong project management skills (PMP, Agile, or similar certification is a plus)

About the Company

webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, and revenue, serving some of the largest mega events in the Kingdom.