Director, Marketing Operations

Responsibilities

• Build, mentor, and manage a high-performing marketing operations team.
• Act as the primary operational partner bridging Demand Generation and Sales motions.
• Architect complex workflows and lead MarTech strategy, including scoping and implementing new tools.
• Oversee the data lifecycle using ETL and Reverse ETL processes to ensure a single source of truth.
• Drive cross-functional alignment between Marketing and Revenue Operations.
• Design advanced dashboards and multi-touch attribution models to provide full-funnel visibility.
• Build scalable, automated processes to optimize the marketing-to-sales handoff and lead routing.

Requirements

• 12+ years of progressive experience in B2B Marketing Operations, Revenue Operations, or Demand Generation Ops.
• 5+ years of experience directly managing and scaling operations teams.
• Salesforce (SFDC) mastery, including advanced CRM architecture and automation.
• Expert-level proficiency in Marketo (instance management, lifecycle modeling, and API integrations).
• Proven experience operationalizing ABM platforms (e.g., 6sense, Demandbase).
• Deep hands-on experience with ETL and Reverse ETL pipelines.
• Strong background in building sophisticated lead scoring and multi-touch attribution models.

Preferred Qualifications

• Experience working within a high-growth SaaS environment.
• Experience using automation tools like Zapier and Clay.
• Forward-thinking approach to implementing AI-driven marketing operations solutions.

About the Company

Navan is the global AI-powered business travel and expense management platform that makes travel easy for frequent travelers. Powering travel programs at more than 10,000 companies, Navan simplifies travel, payments, and expense management with intuitive tools and automated reconciliation.