Director, Identity and Access Management Capabilities

Responsibilities

• Develop and lead the enterprise IAM strategy aligned with security, compliance, and digital transformation goals
• Champion Zero Trust access models and modernize identity services across hybrid environments including Azure AD, M365, Salesforce, and Workday
• Serve as product owner for the One Identity full suite, including Manager, Safeguard, Starling Connect, Active Roles, and Password Manager
• Oversee Identity Governance & Administration (IGA) including automated provisioning, deprovisioning, RBAC, and access certification
• Manage Customer Identity & Access Management (CIAM) to ensure secure, user-friendly access for external stakeholders
• Provide architectural leadership by creating IAM blueprints and ensuring integration with enterprise systems like HRIS, Finance, and Intranet
• Define and enforce IAM governance frameworks, policies, and standards for identity lifecycle and privileged access
• Collaborate with Audit, Risk, and Privacy teams to ensure compliance with ISO 27001, NIST, SOC 2, and PIPEDA

Requirements

• Bachelor's degree in Computer Science or equivalent combination of education and experience
• 10+ years of IAM experience, including large-scale implementations of Microsoft Entra/AD and One Identity platforms
• Extensive experience as an IAM solution or technical architect in complex enterprise environments
• Deep knowledge of IAM protocols and standards including SAML, OAuth2, OIDC, SCIM, LDAP, RBAC, and ABAC
• Strong expertise in cloud-based platforms such as Microsoft, Workday, Snowflake, M365, and Salesforce
• Proven track record with One Identity tools (Manager, Safeguard, Starling, Active Roles)
• Exceptional communication and presentation skills with the ability to engage both technical and executive audiences

Preferred Qualifications

• One Identity Certified Professional or Architect certification
• CIAM or CISSP certifications

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. As a faith- and values-based organization, we help millions of people annually by providing necessities such as food, clothing, and shelter, while supporting those facing unemployment, addiction, and family challenges. We are a purpose-driven team that values diversity, continuous learning, and the opportunity to make a meaningful impact in the world.