Director, HR Operations & Employee Data

Responsibilities

• Provide strategic and operational leadership for core HR operations, employee data integrity, and front-line service delivery.
• Supervise HR operations and student employment staff, managing performance, coaching, and professional development.
• Ensure accurate and compliant processing of personnel, pay, and benefits-related actions for faculty, staff, and students.
• Identify and implement process improvements to increase efficiency, reduce errors, and enhance the user experience.
• Serve as the functional HR lead for system enhancements, upgrades, user acceptance testing, and HR technology alignment.
• Partner with IT and Institutional Research to support enterprise data governance and institutional reporting needs.
• Maintain HR business continuity plans and operational safeguards to ensure service during emergencies or system outages.

Requirements

• Bachelor’s degree and at least 8 years of relevant experience.
• Proven leadership in HR operations, shared services, or employee data management.
• Demonstrated experience managing operational processes with a focus on accuracy, compliance, and service orientation.
• Strong understanding of records management, employment processes, and data integrity.
• Ability to lead through ambiguity and work effectively in a collaborative, matrixed environment.
• Excellent communication, stakeholder management, and problem-solving skills.

Preferred Qualifications

• Master’s degree.
• Experience in higher education or a similarly complex, mission-driven environment.
• Familiarity with Banner or similar ERP systems from a functional or operational leadership perspective.
• Experience partnering with IT, payroll, finance, or data governance functions.
• Experience leading teams through organizational or technology transformations.

About the Company

Wright State University is an equal opportunity employer dedicated to institutional effectiveness and exceptional service to its faculty, staff, and students.