Director, Fulfillment

Responsibilities

• Lead inventory management and fulfillment operations for physical gift card products across B2C and B2B channels.
• Oversee a multi-node fulfillment network, including direct-to-consumer orders and large-scale corporate/partner programs.
• Manage relationships with 3PL partners, manufacturers, and carriers, including SLA definition and performance monitoring.
• Own inventory controls, including replenishment planning, cycle counting, reconciliation, and loss prevention.
• Drive continuous improvement through process mapping, automation, and workflow redesign to improve scalability and reliability.
• Lead peak-season readiness planning, including labor, vendor capacity, and contingency protocols.
• Build and develop a high-performing fulfillment and inventory team.
• Serve as the senior escalation point for operational disruptions, warehouse issues, and service recovery.

Requirements

• Bachelor's degree in Supply Chain, Operations Management, Business Administration, Logistics, or a related field.
• 10+ years of progressive experience in inventory management, fulfillment, logistics, or warehouse operations.
• 5+ years of experience leading managers, supervisors, or cross-functional operational teams.
• Proven success managing both B2C direct-to-consumer and B2B bulk/corporate fulfillment models.
• Extensive experience managing external vendors and 3PL ecosystems.
• Strong analytical skills with the ability to translate data into actionable operating plans.

Preferred Qualifications

• Experience in gift cards, stored value, payments, or financial services operations.
• Knowledge of physical card production, personalization, and secure chain-of-custody controls.
• Lean, Six Sigma, PMP, APICS, or similar supply chain certifications.
• Experience implementing WMS/OMS integrations or inventory automation.

Benefits

• Medical, Dental, and Vision benefits available starting the first month.
• Automatic enrollment in the 401k plan (subject to eligibility).
• Robust PTO offerings including vacation, sick, personal, and volunteer time.
• Virtual fitness classes and employee discounts with major providers.
• Philanthropic support and a fun company culture with contests and prizes.

About the Company

CORPAY is a global leader in business payments, providing innovative solutions for corporate spend, card production, and stored-value products.