Director, Executive Experience

Responsibilities

• Lead the full lifecycle management of the Executive Experience service tower, acting as the single point of accountability for the technology experience of global senior leaders and C-suite executives.
• Define and deliver a global executive experience strategy and roadmap aligned with the IT Operations vision.
• Lead and manage a high-performing team to ensure exceptional, white-glove IT support for senior leaders and board members.
• Bridge the gap between executive business needs and IT service delivery through proactive and personalized technology experiences.
• Oversee vendor and MSP delivery models to maintain high-quality, globally consistent services.
• Drive continuous improvement by leveraging experience analytics, sentiment measurement, and proactive service models.
• Partner with IT Operations, Service Experience, and IT Communications teams to ensure rapid incident resolution and seamless request fulfillment.
• Act as a trusted advisor to senior leaders and executive assistants regarding collaboration tools and digital workplace technologies.

Requirements

• Undergraduate degree with 10+ years of relevant experience, or a Graduate degree with 8-10 years of relevant experience.
• 10+ years of IT Operations, End-User Services, or Digital Workplace leadership experience, including global scope.
• 5+ years of direct people management experience.
• Proven experience delivering VIP/white-glove IT support services in a complex, enterprise environment.
• Extensive experience in executive stakeholder engagement, including direct interaction with C-suite leaders.

Benefits

• Competitive salary and comprehensive benefits plan including medical, dental, vision, and life insurance.
• 401(k) and Employee Stock Purchase Plan.
• Paid time off, including vacation, holidays, and personal days.
• Tuition reimbursement and access to various learning and development resources.
• Employee discounts on Stanley Black & Decker tools and other partner programs.

About the Company

Stanley Black & Decker is the world's largest tool company and an industry visionary. We provide the tools and innovative solutions that makers, doers, and protectors trust to shape the world. With a rich history dating back to 1843, we continue to evolve as a global leader in industrial and outdoor power equipment, driven by our commitment to innovation and excellence.