Director, Enterprise Crisis and Operational Risk Management

Responsibilities

• Lead the day-to-day management and execution of Enterprise Crisis Management and Business Continuity programs.
• Maintain and evolve crisis and continuity frameworks, standards, methodologies, and tools.
• Coordinate enterprise response, recovery, and restoration activities during actual crisis or disruption events.
• Oversee the development, maintenance, and testing of business continuity and recovery plans across business units, including Investment Management, Finance, and IT.
• Plan and deliver regular crisis simulations, tabletop exercises, and business continuity tests.
• Support the design, implementation, and enhancement of the Operational Risk Management (ORM) program.
• Provide analytical support for operational risk event reporting, Key Risk Indicators (KRIs), and Vendor Risk Management.
• Partner with internal stakeholders and external service providers to ensure organizational resilience.

Requirements

• Bachelor's degree in business, management, risk, or a related field.
• Minimum of 10 years of professional work experience.
• 7+ years of progressive experience in business continuity, crisis management, emergency management, or operational risk.
• Hands-on experience developing, implementing, and maintaining business continuity and crisis response programs.
• Working knowledge of industry frameworks such as BCI Good Practice Guidelines or DRII Professional Practices.
• Proven ability to coordinate cross-functional teams during incidents or major disruptions.
• Strong stakeholder management and communication skills, with the ability to operate effectively under pressure.

Preferred Qualifications

• Business continuity, crisis management, or resilience-related certifications (e.g., BCI, DRII).

Benefits

• Membership in HOOPP’s world-class defined benefit pension plan.
• 100% company-paid extended health and dental benefits.
• Psychological support benefits of $2,500 per year.
• Learning and development initiatives, including access to LinkedIn Learning.
• Wellness programs including yoga classes, meditation workshops, and nutritional consultations.

About the Company

The Healthcare of Ontario Pension Plan (HOOPP) is one of Canada’s strongest and most stable defined benefit pension plans. Serving more than 504,000 members, HOOPP manages a global, diversified multi-asset portfolio and is dedicated to delivering on its pension promise to Ontario’s healthcare workers.