Director, Engagement

Responsibilities

• Define the engagement model for the vertical, setting standards for client adoption playbooks and change-management approaches
• Build operating rhythms including portfolio reviews, health inspections, and coaching cadences
• Coach a team of Engagement Associates, Managers, and Senior Managers to act as strategic advisors
• Partner with GTM, Product, Engineering, and Marketing to accelerate client success and shape product roadmaps
• Manage C-suite relationships and act as a senior strategic advisor for high-impact accounts
• Drive sustained value through success plans, enablement, and value reviews

Requirements

• 10+ years in management consulting, customer success, or account management
• 5+ years of experience managing client-facing teams, including other managers
• Proven track record of designing and delivering change-management programs in large, complex organizations
• Experience in high-growth B2B SaaS or Legal Tech
• Strong operational discipline and ability to build inspection frameworks
• Excellent executive presence and communication skills for C-suite interaction
• Deep data fluency to drive decisions via portfolio metrics
• Experience in legal, compliance, or other highly regulated industries

Benefits

• Competitive salary and equity
• Medical, Dental, and Vision insurance
• Generous parental leave and family support
• 401(k) with generous company match
• Unlimited PTO
• Daily company-provided lunch at the San Francisco office

About the Company

Legora is an AI-native workspace redefining how legal work gets done. Serving over 1,000 customers across 50+ countries, Legora helps legal professionals move faster and with greater precision through advanced document analysis and automated workflows.