Director, Engagement

About the Company

Legora is redefining how legal work gets done. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. With over 1,000 customers across 50+ countries, including top global law firms, we have scaled to $100M+ in ARR.

Responsibilities

• Define the engagement model for your vertical, setting standards for client adoption playbooks and change-management approaches.
• Build operating rhythms including portfolio reviews, health inspections, and coaching cadences to ensure scalable execution.
• Coach a team of Engagement Associates, Managers, and Senior Managers to act as strategic advisors to clients.
• Partner with GTM, Product, Engineering, and Marketing leadership to accelerate client success and shape the product roadmap.
• Manage high-level C-suite relationships and serve as a senior strategic advisor for the most complex accounts.
• Drive sustained value through structured success plans, enablement, and value reviews.

Requirements

• 10+ years in management consulting, customer success, account management, or a related field.
• 5+ years of experience managing client-facing teams, including other managers and team leads.
• Proven track record of designing and delivering change-management programs within large, complex organizations.
• Experience owning adoption, retention, and satisfaction across a vertical of enterprise clients.
• Strong operational discipline and ability to build inspection frameworks.
• Excellent communication skills and executive presence for C-suite interactions.
• Deep data fluency to drive decisions based on portfolio metrics and account health.
• Experience in legal, compliance, or other highly regulated industries is a plus.

Preferred Qualifications

• Experience in high-growth B2B SaaS or Legal Tech environments.
• Ability to thrive in fast-paced, early-stage environments where playbooks are being built from scratch.