Director, Delivery Operations

Responsibilities

• Lead large-scale delivery operations to drive sustainable growth and operational maturity
• Own end-to-end delivery performance across multiple programs and functions
• Manage operational budgets, financial performance, and P&L ownership
• Build trusted relationships with Customer Success Directors and international clients
• Leverage data analytics to identify opportunities and mitigate operational risks
• Lead, coach, and develop senior operations leaders and succession plans
• Champion innovation through process redesign, automation, and AI adoption

Requirements

• Bachelor's degree in business, management, or equivalent experience
• Minimum 10 years of experience in BPO, contact center, or vendor management
• Minimum 5 years in a leadership role overseeing large-scale operations
• Proven success managing complex, multi-program operations
• Experience supporting international clients and global stakeholders
• Strong expertise in financial management, budgeting, and forecasting
• Ability to work a flexible schedule including nights, weekends, and holidays to support US business hours

About the Company

Liveops is redefining outsourced customer service by pairing cutting-edge technology with empathetic human expertise to deliver agile, high-touch customer support solutions for Fortune 500 and enterprise clients.