Director - Dealer Services

Responsibilities

• Lead, mentor, and develop a high-performing team responsible for the day-to-day administration of registered plans.
• Oversee the operational management and regulatory compliance of RRSPs, RRIFs, TFSAs, RESPs, RDSPs, and FHSAs.
• Serve as the subject matter expert on the Income Tax Act, CRA guidelines, and relevant federal/provincial legislation.
• Act as the primary relationship management contact for investment dealers within the Dealer Services business line.
• Drive process efficiencies and system enhancements to improve the accuracy and timeliness of registered plan and cash custody administration.
• Oversee monthly financial reporting, including interest payments, client statements, and monthly billing.
• Develop and maintain robust departmental policies, procedures, and controls to ensure full regulatory compliance.

Requirements

• 8-10 years of experience within the Financial Services industry.
• 5+ years in a people leadership role.
• Expert knowledge of retirement products, including RRSPs, TFSAs, RRIFs, and RESPs.
• Expert level knowledge of locked-in registered plans across all jurisdictions, including unlocking requirements.
• Strong understanding of interest rates and interest calculations.
• Proficiency in Google Enterprise products, Microsoft Office (Word, Excel, PowerPoint), and Adobe Acrobat.
• Exceptional analytical, problem-solving, and decision-making abilities.
• Strong communication skills, including the ability to research and develop complex written communications.

Preferred Qualifications

• Completion of the Canadian Securities Course (CSC) or similar professional designations.
• Background in a legal environment with an aptitude for interpreting contracts and legislation.
• Experience managing strategic corporate or institutional clients.
• Knowledge of estate and trust administration.
• Bilingualism in French and English.

Benefits

• Hybrid work model (2-3 days per week in the Toronto office).
• Opportunities for professional growth and career exploration within a global financial leader.
• A culture focused on wellness, flexibility, and meaningful collaboration.

About the Company

TMX Group operates global markets and builds digital communities and analytic solutions that facilitate the funding, growth, and success of businesses, traders, and investors. Our group of companies includes leading global exchanges such as the Toronto Stock Exchange and the Montreal Exchange.