Director, Customer Success EMEA

Responsibilities

• Build, lead, and scale a high-performing EMEA Customer Success team of Engineers and Specialists.
• Design and execute customer journey strategies to increase adoption, accelerate time-to-value, and improve satisfaction.
• Orchestrate cross-functional execution with Sales, Product Management, Support, and Renewals to ensure a seamless experience.
• Establish and govern clear KPIs across customer health, team health, and business impact.
• Deploy automation and AI-driven tools to streamline onboarding and scale proactive customer success motions.
• Recruit, mentor, and develop a culture of excellence and accountability within the regional team.

Requirements

• 12+ years of progressive Customer Success leadership experience in the technology or SaaS industry.
• 12+ years of proven leadership experience building high-performing teams and developing talent.
• Demonstrated track record in driving customer adoption, retention, and revenue growth.
• Experience leading change management, automation, and technology-enabled process improvements.
• Exceptional executive leadership and communication skills with the ability to align teams around outcomes.

Benefits

• 21 annual vacation days plus additional days based on tenure and global VeeaMe self-care days.
• Private health, dental, and vision insurance for employees and dependents.
• Monthly lifestyle and daily meal benefits via Edenred and a flexible cafeteria platform.
• Life insurance, critical illness, and disability coverage.
• Access to professional development through LinkedIn Learning, O’Reilly, and mentoring programs.

About the Company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. As a market leader in data resilience and security posture management, Veeam protects over 550,000 customers worldwide. Headquartered in Seattle with offices in more than 30 countries, we empower organizations to achieve data resilience across cloud, virtual, physical, SaaS, and Kubernetes environments.