Director, Customer Success

Responsibilities

• Lead and elevate the Customer Success team in the UKI region, driving adoption and value realization.
• Champion a high-profile portfolio of customers to secure continuous success, satisfaction, and loyalty.
• Oversee flawless first implementations of Anaplan solutions to lay a foundation for long-term expansion.
• Partner in securing new logos and expanding existing footprints through compelling Customer Success pitches.
• Act as a trusted advisor to customer executives and key stakeholders across diverse business functions.
• Coach, mentor, and enable a team of Customer Success Business Partners to ensure high-impact coverage.
• Proactively identify and capitalize on new avenues for customer adoption and commercial expansion.

Requirements

• Proven ability to lead, motivate, and develop high-performing, large-scale teams.
• Strong business acumen and exceptional, structured problem-solving skills.
• Extensive experience managing large-scale software projects, ideally in a cloud applications environment.
• Background in Enterprise Performance Management (EPM) or Software Infrastructure Support.
• Deep familiarity with Agile methodologies and robust contract negotiation skills.
• Outstanding communication and persuasion skills with the ability to remain resilient under pressure.
• Ability to travel across the region to connect with customers.

Preferred Qualifications

• Proven success in similar leadership roles managing complex projects within multi-vendor enterprise environments.
• Exceptional capability in scoping complex client engagements and navigating multi-faceted business challenges.

About the Company

Anaplan is a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform. Our customers include Fortune 50 companies like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. We champion a winning culture built on diversity of thought, leadership at every level, and a commitment to achieving ambitious goals.