Director, Customer Implementation

About the Company

Neara uses advanced machine learning to create engineering-grade, physics-enabled digital twins of electricity grids across four continents. By simulating extreme weather and structural stress, they empower the world’s largest utilities to pinpoint risks and build a more resilient global energy future.

Responsibilities

• Develop and maintain a living account strategy aligned with long-term objectives
• Drive value-driven delivery to ensure customers realize material business value
• Mentor and lead a team of technical individual contributors
• Navigate complex enterprise stakeholder landscapes and internal politics
• Exercise decisive judgment to diagnose and resolve issues under pressure

Requirements

• Proven track record of navigating high-pressure, complex implementations
• Experience leading teams of highly technical individual contributors
• Exceptional problem-solving skills for ambiguous operational and technical challenges
• Ability to master new industries or domains at an accelerated pace
• High degree of autonomy and radical independence
• Willingness to travel regularly to customer sites
• Ability to undergo a one-month immersion at HQ during onboarding