Director, Customer Identity & Access Management

Responsibilities

• Own the strategy and delivery of customer identity controls, including authentication, identity verification, and orchestration.
• Partner with Engineering, Fraud, Risk, and Architecture teams to design tiered defense patterns that balance security with customer experience.
• Contribute to a multi-quarter program roadmap for CIAM platform evolution and control maturity.
• Manage key business partnerships and oversee implementation using toolsets such as ForgeRock, Ping, Prove, and Imperva WAF.
• Establish operational excellence through monitoring, incident response readiness, and measurable reliability targets.
• Develop and maintain policies, standards, and guidance for customer identity controls to ensure risk and compliance expectations are met.
• Provide leadership, coaching, and direction to project and operational teams to accelerate delivery outcomes.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Significant experience leading customer identity programs and cross-functional teams in a complex enterprise environment.
• Expertise in cybersecurity risk management with a specific focus on Identity and Access Management (IAM).
• Proven strength in solution design and program management across identity ecosystems.
• Deep knowledge of IAM principles, best practices, and risk-based identity controls.
• Hands-on experience with tooling such as ForgeRock, Ping, Prove, or Imperva WAF.

Preferred Qualifications

• Certified Information Systems Security Professional (CISSP).
• Certified Information Security Manager (CISM).
• Certified Information Systems Auditor (CISA).
• Knowledge of NIST and ISO 27000 standards.

Benefits

• Market competitive base salaries with yearly bonus potential.
• Comprehensive medical, dental, vision, life, and disability insurance.
• 401(k) plan with company match (up to 4%) and a company-funded pension plan.
• Wellness programs with annual reimbursement for personal wellbeing needs.
• Education benefits to help finance advanced degrees and certificate programs.
• Employee Stock Purchase Plan.

About the Company

Prudential Financial, Inc. is a global financial services leader and premier active global investment manager. With a history spanning 150 years, Prudential helps create financial opportunity by expanding access to investing, insurance, and retirement security.