Director, Customer & Consumer Insights

About the Company

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world through science-backed solutions.

Responsibilities

• Lead the Consumer Insights function and define the strategic roadmap across brand, growth, and experience initiatives
• Establish research standards, frameworks, and tools to elevate insight quality and impact
• Identify emerging global consumer, cultural, and market trends to inform business planning
• Lead brand and growth insights initiatives, including brand tracking and marketing effectiveness
• Oversee UX/UI research efforts to support product and digital experience improvements
• Provide strategic oversight for New Product Development (NPD) research initiatives
• Partner with Marketing, Growth, and Product teams to embed consumer-centered thinking into decision-making
• Mentor team members and foster a high-performing insights culture

Requirements

• 10+ years of experience in consumer insights, UX research, or market research
• Proven experience building and evolving insights functions in complex organizations
• Deep expertise in qualitative and quantitative research methodologies
• Strong business acumen and ability to connect consumer data to organizational growth
• Experience influencing senior leaders through compelling storytelling and evidence-based recommendations
• Ability to operate effectively in fast-paced, ambiguous environments
• Experience in DTC, wellness, healthcare, or subscription businesses preferred
• Experience supporting global and multi-market insights initiatives

Benefits

• Competitive compensation and performance-based incentive plans
• 100% remote working environment
• Unlimited PTO and paid holidays
• Monthly telecom stipend for home internet
• Access to AG1 products and branded swag
• In-person team meetups for collaboration