Director Cross Dock Operations

Responsibilities

• Lead and optimize cross-dock operations across the United States and Mexico.
• Serve as the primary point of contact for customers regarding operations, escalations, and performance reporting (MBRs/QBRs).
• Manage 3PL providers by establishing and enforcing operational KPIs and service-level agreements (SLAs).
• Identify and eliminate operational bottlenecks to maximize throughput and minimize transit times.
• Oversee cross-border freight consolidation and deconsolidation to improve customs efficiency.
• Implement standardized operating procedures and lead Lean/Six Sigma initiatives for continuous improvement.
• Manage the cross-dock operations budget and drive cost-per-unit reductions.
• Lead and develop regional management personnel across the North American network.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 8–10 years of progressive leadership experience in warehousing, logistics, or cross-dock operations.
• 3 years of experience in automotive logistics, JIT delivery, or sequenced parts operations.
• 4 years of experience managing 3PL providers and multi-site operational networks.
• Proven experience managing U.S.-Mexico cross-border logistics and customs processes.
• Advanced proficiency with WMS, TMS, and supply chain analytics platforms.
• Ability to travel internationally up to 40% to support facility audits and operational reviews.
• Professional proficiency in English; Spanish proficiency is strongly preferred.

Benefits

• Competitive salary ranging from $105,000 to $115,000.
• Medical, Dental, Vision, Life Insurance, and Disability coverage.
• Paid Time Off (PTO) accrual system.
• Tuition Reimbursement and Paid Volunteer Day.
• Employee Assistance Program and Doc-On-Demand.

About the Company

TA Services has been delivering peak performance for customers since 1986 through Freight Brokerages, Managed Transportation, Warehousing, and Cross-Border Logistics. We pride ourselves on a "People First" culture where innovation, safety, and results drive our success.