Director, Consumer Center of Excellence

Responsibilities

• Lead key initiatives within the Compliance Fair and Responsible Banking (FRB) team to enhance governance and oversight of the Compliance Management Program (CMP).
• Collaborate with stakeholders including General Compliance Advisory & Testing, Enterprise Risk Management, Audit, and business risk offices.
• Leverage data and analytics to inform outcomes and proactively identify opportunities for program improvement.
• Provide strategic program leadership and drive alignment within a matrixed, highly complex regulated environment.
• Design, develop, and manage risk management-focused project plans, adapting to changing requirements.
• Anticipate, identify, and escalate potential problems early while proposing effective mitigations.

Requirements

• Bachelor’s Degree or military experience.
• At least 8 years of experience in compliance, risk management, legal, or audit.
• At least 5 years of process, project, or program management experience.
• At least 4 years of people management experience.

Preferred Qualifications

• Master’s Degree or Juris Doctor.
• Certified Regulatory Compliance Manager (CRCM) or Certified Enterprise Risk Professional (CERP).
• 7+ years of experience in financial services.
• Experience designing and implementing compliance management programs.
• Expertise in consumer protection laws (e.g., FCRA, SCRA).

Benefits

• Comprehensive, competitive, and inclusive health and financial benefits.
• Performance-based incentive compensation, including potential cash bonuses and long-term incentives.
• Support for total well-being, including mental and physical health resources.

About the Company

Capital One is a leading financial institution committed to diversity, inclusion, and innovation. We provide oversight and guidance that sustains robust governance practices while improving methodologies to effectively manage compliance risk.