Director, Client Partnership

Responsibilities

• Act as a strategic advisor to senior client stakeholders to align agency capabilities with business goals
• Lead the development, pricing, and negotiation of complex Statements of Work (SOWs) and retainers
• Own the financial health of the portfolio, including revenue forecasting and margin management
• Manage, mentor, and inspire a high-performing Client Partnership team
• Drive organic growth and spearhead new business pitches in partnership with leadership
• Oversee scope management to ensure compliance and mitigate scope creep

Requirements

• 8+ years of progressive client services or account management experience in an agency environment
• 2–3 years of experience at a Director level
• Proven track record of managing and growing high-volume, multi-service brand portfolios
• Strong financial fluency in revenue forecasting, profitability tracking, and SOW negotiation
• Deep domain knowledge in digital transformation and organic social ecosystems
• Exceptional presentation and communication skills for C-suite stakeholders

About the Company

DEPT® is a Growth Invention company operating at the intersection of technology and marketing. With over 4,000 specialists, they deliver growth across Brand & Media, Experience, Commerce, CRM, and Technology & Data for clients like Google, eBay, and OpenAI.