Director, Client Management and Growth

Responsibilities

• Own end-to-end renewal and expansion performance for managed services
• Design and implement structured playbooks for renewals and expansions
• Drive upsell and cross-sell processes tied to client adoption and growth roadmaps
• Lead, coach, and develop a high-performing client management team
• Foster long-term trusted partnerships with clients through stakeholder engagement
• Collaborate cross-functionally to align customer strategies with internal goals

Requirements

• Proven track record in driving renewals and net revenue retention in IT managed services or SaaS
• Experience managing strategic enterprise accounts and C-level relationships
• Prior experience developing and mentoring account management or client success teams
• Deep understanding of revenue growth strategies and value-based engagement
• Excellent analytical, negotiation, and communication skills
• Bachelor’s degree or higher in Business, Technology, or a related field

Benefits

• Culture of Relentless Performance
• Competitive Pay and Benefits including health insurance
• Work From Anywhere Culture
• Professional development opportunities and certification programs
• Global impact and multicultural environment

About the Company

Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. Operating across 5 continents, Miratech is a values-driven organization known for its high project success rate and rapid annual growth.