Director, Client Management

Responsibilities

• Lead the strategic direction and management of customer account teams to drive satisfaction and service delivery within the EMEA region.
• Develop and own the Multinational (GMN) customer strategy, deliverables, and overall customer experience.
• Drive revenue growth through client retention plans, up-selling GBT products, and optimizing supplier revenue.
• Manage P&L and ensure client teams deliver on financial and productivity KPIs.
• Provide engaging and inspiring leadership to client management teams, including CGMs and DARs.
• Collaborate cross-functionally with departments such as Finance, Technology, and Traveler Care to ensure seamless service.
• Identify portfolio risks and coordinate mitigating actions with respective departments.
• Maintain and increase the client web of influence through effective communication and strategic guidance.

Requirements

• Proven experience in client management and people leadership.
• Strong business and financial acumen with a track record of driving results and achieving targets.
• Extensive experience in strategic account planning and identifying new business opportunities.
• Strong negotiation skills, including the ability to handle objections and reach mutually beneficial solutions.
• Exceptional executive-level presentation and influencing skills.
• Fluent verbal and written business English.
• Ability to manage change and lead teams within a global business environment.

Benefits

• Flexible benefits tailored to your location, including health, welfare, and retirement programs.
• Access to travel perks and exclusive deals from major travel providers.
• Extensive professional development through a learning platform with over 20,000 courses.
• An inclusive and collaborative culture with global INclusion Groups.

About the Company

Amex GBT is a global leader in travel management, helping colleagues find inspiration in travel as a force for good. We offer an inclusive and collaborative culture where every voice is valued, empowering our team to make a meaningful impact on the travel industry.